FAQ / Frequently Asked Questions

FAQ / Frequently Asked Questions

What makes YB-Studio different from other fashion stores?

At YB-Studio, we offer high-quality fashion with a focus on quality and sustainability. Our collection is carefully curated, and we pride ourselves on providing excellent personal service.

What are the shipping costs?

Standard shipping is free for all orders!

How long will it take to receive my order?

Standard shipping typically takes 3-9 business days, depending on the items.

Can I track my order?

Yes! Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

What is your return policy?

We accept returns within 14 days of receipt. Please note that return costs are deducted from the refund.

What should I do if my order is delayed?

Orders may occasionally be delayed, and we appreciate your understanding. If you have any concerns, please contact our customer service for assistance.

Do you offer expedited shipping?

At the moment, we do not offer expedited shipping.

Can I modify or cancel my order?

Yes, you can! Please contact our customer service as soon as possible if you wish to modify or cancel your order.

Do you offer gift cards?

No, we currently do not offer gift cards.

What payment methods do you accept?

We accept a variety of payment methods, including:

  • Credit cards
  • iDEAL
  • PayPal
  • Bank transfers
  • Crypto payments (For crypto payments, please contact customer service for assistance).

Do you ship internationally?

Yes, we do! Delivery times and costs vary by country and are displayed during checkout.

How can I contact customer service?

You can contact us via:

  • Contact form on our website
  • Email: Support@yb-studio.com
  • WhatsApp: +31620513184

Do you have physical stores?

Currently, YB-Studio is an online-only store. However, we provide extensive product information and excellent customer service to ensure a seamless online shopping experience.

How can I subscribe to the newsletter?

Subscribe to our newsletter by entering your email address at the bottom of our homepage to stay updated on the latest collections and exclusive offers.